FAQ

Yes. AccountEx BPO is certified to ISO 27001:2022 — the international standard for information security management. Every engagement is protected by documented controls, Intune-managed devices, MFA, audit trails, and NDA obligations. Annual audits ensure our controls remain current and effective.

Yes. AccountEx BPO is a Xero Certified Partner and QuickBooks Online Certified Partner. Our accounting team holds active certifications and is trained in the latest platform features, workflows, and best practices.

We provide partial time zone coverage for clients across the US (EST/PST), UK (GMT/BST), Canada, Australia (AEST), and other regions. Our teams in the Philippines and Bangladesh are flexible with shift arrangements, and we can accommodate early/late coverage, weekend shifts, or 24/7 support depending on your requirements and SLAs.

There are no lock-in contracts. You can start with a single role and scale up or down at any time. We believe in earning your business through results, not contracts.

Most clients have interview-ready candidates within 5 business days and a hired team member starting within 7–10 business days. For specialist roles, allow up to 14 days.

Absolutely. We run a short diagnostic, agree a fixed-scope sprint, and then transition into steady-state BAU once the file is clean. Most clean-ups are completed within 4–8 weeks.

Our delivery teams are based in the Philippines and Bangladesh — two of the world’s leading offshore staffing hubs. We serve clients globally across the US, UK, Canada, Australia, and beyond, with flexible time zone coverage tailored to your business hours.

Week 1 covers system access, SOP walkthroughs, and quick wins. Weeks 2–4 expand scope with daily huddles, metrics, and SLA reviews managed by your dedicated client manager.

All staff use company-managed, Intune-enrolled devices with MFA, conditional access, and encrypted endpoints. We operate under NDAs for every engagement, maintain audit trails across all systems, and are certified to ISO 27001:2022.