Customer Support & VAs
Dedicated CS and VA pods covering your front line — calls, email, chat — and the admin behind it: ticket triage, follow-ups, bookings, CRM notes, and customer comms.
ISO 27001
Certified
70%
Cost Savings
7–10 Days
Time to Hire
98%+
Attendance Rate
500+
Professionals Placed
0
Lock-In Contracts
Your Dedicated CS and VA pods
Omnichannel support that resolves fast.
- Cut support costs by 60–70%
- Scripted, brand-aligned responses
- Global coverage with 24/7 options across time zones
- ISO 27001 certified security
Roles We Place
- Virtual Assistant
- Customer Service Rep
- Team Lead / QA
Key Outcomes
%
Faster first-response
CSAT scores
CRM hygiene
Our Services
What’s Included in Our Customer Support & VAs Service
Inbound Phone Support
Reception, bookings, order queries, triage & escalation with call recording.
Aircall, RingCentral, 3CX, Twilio
Email & Live Chat
Template-driven responses, prioritisation, macros and customer follow-ups.
Zendesk, Freshdesk, Intercom
Bookings & Scheduling
Appointment setting, confirmations, reminders and post-visit follow-ups.
Calendly, Outlook, Teams/Zoom
Lead Qualification
Pre-screening, discovery questions, CRM capture and routing to sales.
HubSpot, Salesforce, Pipedrive
Virtual Assistants
Inbox/calendar, travel, research, data entry and document formatting.
Google/Microsoft, Notion/Confluence
Social & Reviews
DMs, comments, and review responses using approved templates.
Meta/LinkedIn inboxes, Google Reviews
ISO 27001 Certified Company
Ready to build your Customer pod?
Pre-vetted candidates. No lock-in contracts. ISO 27001 certified.