{"id":5055,"date":"2026-07-29T20:33:01","date_gmt":"2026-07-29T20:33:01","guid":{"rendered":"https:\/\/www.xpertwebdeveloper.com\/dev3\/?page_id=5055"},"modified":"2026-07-29T20:35:02","modified_gmt":"2026-07-29T20:35:02","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.xpertwebdeveloper.com\/dev3\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; admin_label=&#8221;Section&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(17,24,39,0.9)&#8221; background_image=&#8221;https:\/\/www.xpertwebdeveloper.com\/dev3\/wp-content\/uploads\/2026\/06\/banner-home.png&#8221; background_blend=&#8221;multiply&#8221; custom_padding=&#8221;7vw||6vw||false|false&#8221; custom_padding_tablet=&#8221;7vw||6vw||false|false&#8221; custom_padding_phone=&#8221;7vw||6vw||false|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;1_5,3_5,1_5&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|800|||||||&#8221; header_text_align=&#8221;center&#8221; 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custom_margin=&#8221;||25px||false|false&#8221; hover_enabled=&#8221;0&#8243; text_font_size_tablet=&#8221;&#8221; text_font_size_phone=&#8221;&#8221; text_font_size_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]Get instant details about our certifications, hiring speed, and security standards.[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Section&#8221; module_id=&#8221;certification&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#e84f0b&#8221; module_alignment=&#8221;center&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; da_popup_slug=&#8221;certification&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;1_6,1_6,1_6,1_6,1_6,1_6&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; module_alignment=&#8221;center&#8221; custom_padding=&#8221;10px||10px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_6&#8243; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; border_width_right=&#8221;1px&#8221; border_color_right=&#8221;rgba(255,235,224,0.5)&#8221; border_width_right_tablet=&#8221;1px&#8221; border_width_right_phone=&#8221;0px&#8221; border_width_right_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;ISO 27001&#8243; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xf3ed;||fa||900&#8243; icon_color=&#8221;#fdede6&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;12px&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|800|||||||&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;15px&#8221; header_line_height=&#8221;1.2em&#8221; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#fdede6&#8243; body_font_size=&#8221;12px&#8221; body_line_height=&#8221;1.5em&#8221; background_enable_color=&#8221;off&#8221; custom_css_blurb_image=&#8221;width: 15px;||padding-top: 3px;&#8221; border_color_all=&#8221;rgba(255,255,255,0.4)&#8221; global_colors_info=&#8221;{}&#8221;]Certified[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_6&#8243; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; border_width_right=&#8221;1px&#8221; border_color_right=&#8221;rgba(255,235,224,0.5)&#8221; 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_module_preset=&#8221;default&#8221; border_width_right=&#8221;1px&#8221; border_color_right=&#8221;rgba(255,235,224,0.5)&#8221; border_width_right_tablet=&#8221;1px&#8221; border_width_right_phone=&#8221;0px&#8221; border_width_right_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;7\u201310 Days&#8221; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;12px&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|800|||||||&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;15px&#8221; header_line_height=&#8221;1.2em&#8221; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#fdede6&#8243; body_font_size=&#8221;12px&#8221; body_line_height=&#8221;1.5em&#8221; background_enable_color=&#8221;off&#8221; custom_css_blurb_image=&#8221;width: 15px;||padding-top: 3px;&#8221; border_color_all=&#8221;rgba(255,255,255,0.4)&#8221; global_colors_info=&#8221;{}&#8221;]Time to Hire[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_6&#8243; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; border_width_right=&#8221;1px&#8221; border_color_right=&#8221;rgba(255,235,224,0.5)&#8221; border_width_right_tablet=&#8221;1px&#8221; border_width_right_phone=&#8221;0px&#8221; border_width_right_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;98%+&#8221; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;12px&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|800|||||||&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;15px&#8221; header_line_height=&#8221;1.2em&#8221; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#fdede6&#8243; body_font_size=&#8221;12px&#8221; body_line_height=&#8221;1.5em&#8221; background_enable_color=&#8221;off&#8221; custom_css_blurb_image=&#8221;width: 15px;||padding-top: 3px;&#8221; border_color_all=&#8221;rgba(255,255,255,0.4)&#8221; global_colors_info=&#8221;{}&#8221;]Attendance Rate[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_6&#8243; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; border_width_right=&#8221;1px&#8221; border_color_right=&#8221;rgba(255,235,224,0.5)&#8221; border_width_right_tablet=&#8221;1px&#8221; border_width_right_phone=&#8221;0px&#8221; border_width_right_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;500+&#8221; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;12px&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|800|||||||&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;15px&#8221; header_line_height=&#8221;1.2em&#8221; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#fdede6&#8243; body_font_size=&#8221;12px&#8221; body_line_height=&#8221;1.5em&#8221; background_enable_color=&#8221;off&#8221; custom_css_blurb_image=&#8221;width: 15px;||padding-top: 3px;&#8221; border_color_all=&#8221;rgba(255,255,255,0.4)&#8221; global_colors_info=&#8221;{}&#8221;]Professionals Placed[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_6&#8243; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;0&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;12px&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|800|||||||&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;15px&#8221; header_line_height=&#8221;1.2em&#8221; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#fdede6&#8243; body_font_size=&#8221;12px&#8221; body_line_height=&#8221;1.5em&#8221; background_enable_color=&#8221;off&#8221; custom_css_blurb_image=&#8221;width: 15px;||padding-top: 3px;&#8221; border_color_all=&#8221;rgba(255,255,255,0.4)&#8221; global_colors_info=&#8221;{}&#8221;]Lock-In Contracts[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Section&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;2_5,3_5&#8243; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;|600||on|||||&#8221; text_text_color=&#8221;#e84f0b&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_css_before=&#8221;content: %22%22;||display: block;||width: 40px;||height: 3px;||background-color: #e84f0b;||margin-right: 15px;&#8221; custom_css_main_element=&#8221;display: flex;||align-items: center;&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]FAQ[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;|800|||||||&#8221; header_2_font_size=&#8221;45px&#8221; header_2_line_height=&#8221;1.1em&#8221; custom_margin=&#8221;||0px||false|false&#8221; header_2_font_size_tablet=&#8221;45px&#8221; header_2_font_size_phone=&#8221;40px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h2>Frequently Asked Questions<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.8em&#8221; custom_margin=&#8221;||20px||false|false&#8221; custom_css_free_form=&#8221;selector strong{||  color:#4a5565;||}&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]Quick answers about roles, ISO certification, hours, hiring speed, security, and locations.[\/et_pb_text][et_pb_button button_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjQ5MTkifX0=@&#8221; button_text=&#8221;Still have questions?&#8221; button_alignment=&#8221;left&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#e84f0b&#8221; button_icon=&#8221;&#x24;||divi||400&#8243; button_icon_color=&#8221;#FFFFFF&#8221; button_on_hover=&#8221;off&#8221; custom_padding=&#8221;10px|42px|10px|25px|true|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; button_icon_color__hover_enabled=&#8221;on|hover&#8221; button_icon_color__hover=&#8221;#e84f0b&#8221; button_text_color__hover_enabled=&#8221;on|hover&#8221; button_text_color__hover=&#8221;#e84f0b&#8221; button_bg_color__hover_enabled=&#8221;on|hover&#8221; button_bg_color__hover=&#8221;#FFFFFF&#8221; button_bg_enable_color__hover=&#8221;on&#8221; theme_builder_area=&#8221;post_content&#8221; _dynamic_attributes=&#8221;button_url&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_accordion open_toggle_text_color=&#8221;#e84f0b&#8221; open_toggle_background_color=&#8221;#fdede6&#8243; closed_toggle_background_color=&#8221;#FFFFFF&#8221; toggle_icon=&#8221;&#x33;||divi||400&#8243; icon_color=&#8221;#e84f0b&#8221; admin_label=&#8221;FAQ&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font_size=&#8221;16px&#8221; closed_toggle_font_size=&#8221;15px&#8221; border_radii=&#8221;on|8px|8px|8px|8px&#8221; border_color_all=&#8221;#e5e5e5&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_accordion_item title=&#8221;Which roles do you specialise in?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]We specialise in accounting &#038; bookkeeping (Xero, MYOB, QBO), back-office admin, customer support &#038; virtual assistants, telemarketing &#038; sales development, design &#038; development, and IT helpdesk &#038; systems roles. If your role isn&#8217;t listed, contact us \u2014 we likely still have suitable candidates.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Are you ISO 27001 certified?&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; open=&#8221;off&#8221;]Yes. AccountEx BPO is certified to ISO 27001:2022 \u2014 the international standard for information security management. Every engagement is protected by documented controls, Intune-managed devices, MFA, audit trails, and NDA obligations. Annual audits ensure our controls remain current and effective.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Are you Xero and QuickBooks certified?&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; open=&#8221;off&#8221;]Yes. AccountEx BPO is a Xero Certified Partner and QuickBooks Online Certified Partner. Our accounting team holds active certifications and is trained in the latest platform features, workflows, and best practices.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What time zones do your staff cover?&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; open=&#8221;off&#8221;]We provide partial time zone coverage for clients across the US (EST\/PST), UK (GMT\/BST), Canada, Australia (AEST), and other regions. Our teams in the Philippines and Bangladesh are flexible with shift arrangements, and we can accommodate early\/late coverage, weekend shifts, or 24\/7 support depending on your requirements and SLAs.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What is the minimum commitment?&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; open=&#8221;off&#8221;]There are no lock-in contracts. You can start with a single role and scale up or down at any time. We believe in earning your business through results, not contracts.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How fast can we hire?&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; open=&#8221;off&#8221;]Most clients have interview-ready candidates within 5 business days and a hired team member starting within 7\u201310 business days. For specialist roles, allow up to 14 days.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Can you help with clean-ups and catch-up bookkeeping?&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; open=&#8221;off&#8221;]Absolutely. We run a short diagnostic, agree a fixed-scope sprint, and then transition into steady-state BAU once the file is clean. 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